Shipping Information
Thank you for choosing Sum Store for your shipping needs. Below, you’ll find important details about our shipping policies and procedures.
1. Shipping Methods
We provide the following shipping methods:
- Standard Shipping: Delivery typically takes between 3 to 15 business days.
- Expedited Shipping: Delivery typically takes 3 business days.
2. Shipping Rates
Shipping rates are calculated based on the weight of your order and the selected shipping method. You’ll see the shipping cost during the checkout process before completing your purchase.
3. Order Processing Time
We understand the urgency of your orders. Orders are processed promptly and typically shipped within 24 hours of payment confirmation.
4. Order Tracking
Once your order has been shipped, you’ll receive a shipping confirmation email with a tracking number. You can use this number to track your shipment’s status online at any time.
5. International Shipping
We offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient.
6. Shipping Address
Ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for orders shipped to incorrect or incomplete addresses.
7. Shipping Timeframe
- Fastest Delivery: 3 business days.
- Longest Delivery: 15 business days.
8. Contact Us
For any questions or concerns regarding our shipping policies, our customer service team is available 24 hours a day, 7 days a week, Hong Kong time.